Length of Hire
The standard hire term of items supplied by Love and Loan is 1-3 days. If a longer time is needed, we are happy to offer a bespoke quotation based on your needs. The length of hire must be agreed to by Love and Loan prior to the booking.
A detailed booking form, including the Love and Loan terms and conditions will be issued prior to booking. To confirm a booking the hirer must accept the booking form details and agree to the terms and conditions stated indicated by signing and dating the confirmation and agreement page.
When hire items are in the possession of the hirer, all items will remain the property of Love and Loan. The upmost care must be taken by the hirer to ensure all items are returned to Love and Loan in the same condition as they were provided. The hire items are the sole responsibility of the hirer during the agreed hire period.
Care of Items
As you would expect, many Love and Loan items are handmade or of vintage condition. Therefore, they need extra love and attention during the period that they are in your care due to their uniqueness! If for any reason the property of Love and Loan is damaged, lost or broken, the hirer must report this to Love and Loan as soon as possible. The cost for replacing or repairing the item/s will be taken from the damage deposit* if paid by the hirer. If for any reason the damage deposit doesn't cover the cost of replacing or repairing hired goods, or a damage deposit hasn't been paid, an invoice will be issued to the hirer detailing the expenses due. Love and Loan accept no responsibility for damage, breakages or injury to any persons or property during the time our items are in possession of the hirer.
* A damage deposit is not required for all items and orders. Love and Loan will discuss and agree the damage deposit with the hirer prior to booking should it be applicable.
Collection & Delivery
On receipt of goods, the hirer should view the items with a Love and Loan representative before receiving them into their care. If on delivery no-one is available to accept the item/s or the customer fails to view the items before use then the items will be automatically deemed to have been delivered in a clean and undamaged manner. Please note, we would not willingly hand over items knowing that they were defected. If for any reason, items are damaged or missing upon collection from Love and Loan HQ or during delivery, Love and Loan will make every effort to resolve the issue for the hirer free of charge.
All items are available for the hirer to collect free of charge from our Love and Loan HQ based near Stalham in Norfolk. Orders of £50 or more can be delivered and collected free of charge by Love and Loan as an additional service. Depending on availability, other orders can also be delivered and collected by Love and Loan but will incur a delivery charge based on distance. We are happy to supply a delivery and collection quotation prior to booking.
When the hire period is over, items must be ready for collection on the agreed date. If this is not the case you may incur additional charges. This is also applicable to items being returned to us at Love and Loan HQ by the hirer.
Terms of Payment
A 50% deposit will be required to secure and formalise a booking. Until this deposit is received, the booking is not confirmed by Love and Loan and items will still be available to be booked out by other parties. The remaining balance must be paid 30 days prior to the event date. The preferred payment method is via BACs, but cheques or cash are accepted.
A damage deposit may also be required on full balance to cover any potential damages, breakages or loss. This will be dependent on items hired. Love and Loan will advise the hirer of the damage deposit required prior to booking should this be required. The damage deposit is fully refundable and will be returned to the hirer once all items are checked and deemed to be returned in a satisfactory condition by a Love and Loan representative. If damages, breakages or losses are above the value of the damage deposit or a damage deposit wasn't paid, Love and Loan will invoice the hirer for the additional costs required.
If for any reason you wish to cancel your booking, Love and Loan will need to be notified in writing as soon as possible. If the cancellation takes place within 14 days of the initial deposit being made, a full refund will be given. If cancellation is after 14 days of the deposit being paid, but before the remaining balance is due, a 50% refund of the deposit will be given. Once the remaining balance has been paid (30 days prior to the event) then no refunds can be given.
Love and Loan recommended that the hirer takes out insurance which will cover their event. All Love and Loan items are the sole responsibility of the hirer during the agreed loan period.
Love and Loan accept no responsibility for damage or injury to persons or property as a result of the hire agreement.
Love and Loan reserve the rights to cancel a booking/ hire agreement at any given notice.